Information

AVAILABILITY
Most standard FREEZE CONTROL^® systems are available ex-stock.
Depending on the terms of trade, we can normally supply 3-4 days after we have received:
[1] a formal written order
[2] the temperature programs (if required) to be installed in the FREEZE CONTROL^® system.

SHIPPING
Equipment is portable and lightweight. (FREEZE CONTROL^® systems are compact in size and have a total packaged weight of between 10-15kgs). This helps to keep the cost of shipping low.

For delivery in Australia, we normally use a fast postal service.

For international delivery, we can deliver via a door-to-door express courier service, or a door-to-airport freight forwarder, at a reasonable cost. Goods may be delivered in less than 1 week (but this will depend on customs clearance procedures at the destination).

INSTALLATION
No special installation is necessary for CryoLogic equipment.
FREEZE CONTROL^® systems can be set up by the user according to the instructions in the manual.

WARRANTY
CryoLogic provides a 2 year repair or replace warranty on FREEZE CONTROL^® equipment, against defects in materials and workmanship. Warranty documentation is included in the equipment's operating manual.

MAINTENANCE & SERVICE
Service and repair work is carried out by CryoLogic at the factory.

RETURNING EQUIPMENT
Before returning equipment to CryoLogic, confirm that it is necessary to do so. If equipment does need to be returned, CryoLogic will provide RMA details, packaging instructions, and other issues, to assist with speedy clearance through customs.